Frequently Asked Questions
The price reflects a standard set up on grass. Delivery fees depend on your distance from our location. Set up surface fees apply to any set up where stakes cannot be used to secure the unit. Prices do not include sales tax, if applicable.
Yes, we deliver to Vancouver, Portland, and most surrounding areas. If your city is not on our list, please call our office to discuss options.
No. We arrive at least one (1) hour prior to your event start time so you have full use of your items for the entire rental period.
Generally, we arrive one (1) to four (4) hours prior to your event start time. Depending on demand for our services and routing, we may request an earlier setup time, or to even set up your items a day early. If this is the case, we will call 24-48 hours before to confirm your delivery window.
No. The jump should be clean when you get it. Bounce-N-Battle cleans and disinfects between every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 75´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Some parks may require additional paperwork. For example, Clark County Parks require a Special Use Permit. Also, some parks are first come, first serve so get your spot early in the day.
Cash or Credit Cards, except for American Express. If paying by cash, please have exact change as our drivers do not carry cash.
We have several options if you need to cancel, to include changing dates/times/equipment, issuing rain checks, or issuing refunds. Please check your contract or call our office for details.
Yes, all orders require at least a $50 Credit Card deposit. larger events require up to a 50% deposit. Deposits are partially refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a raincheck that is good for 1 year.
Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.